FAQ
Frequently Asked Questions
What is your return policy?
📬 Return & Refund Policy
Latchkey Rebellion
Last Updated: 12/06/2025
At Latchkey Rebellion, every item is made to order and shipped directly from our fulfillment partners. Please read our policy carefully before placing your order.
🚫 All Sales Are Final
Because we operate as a dropshipping and print-on-demand store, all sales are final. We do not accept returns or exchanges for buyer’s remorse, wrong size, or incorrect item selection.
Please review all product descriptions and size charts carefully before placing your order.
✅ Eligible for Replacement or Refund
We will replace or refund an item ONLY if:
The item arrives damaged
The item received is incorrect
The item never arrives (confirmed lost)
To qualify, you must contact us within 7 days of delivery with:
A clear photo of the item
A description of the issue
Your order number
Send this information to:
📧 infoatdownloadbar@gmail.com
⏳ Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 7 days of receiving your order. Once verified, we will either:
Issue a replacement, or
Issue a full/partial refund
depending on the situation and supplier availability.
❌ Not Eligible for Refunds
The following situations are not eligible for refunds or returns:
Buyer’s remorse or change of mind
Wrong size selected
Wrong address provided
Normal wear and tear
Delays caused by customs or carriers
Items damaged after use
📦 Lost or Missing Packages
If your order has not arrived within 30 business days of shipment confirmation, please contact us and we will investigate with our supplier and shipping carrier.
Once confirmed as lost, we will issue a replacement or refund.
💳 Refunds (If Approved)
If a refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.
📨 Contact Information
For all return and refund questions, please contact:
Latchkey Rebellion
📧 infoatdownloadbar@gmail.com
🕒 Response time: 24–48 business hours
How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary by location but generally take 5-7 business days for standard shipping. NOTE: International orders are subject to delays and may take longer.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.
Will I have to pay VAT or customs fees?
International orders may be subject to VAT, customs duties or import taxes upon delivery, which are determined by your Country and are the responsibility of the customer,
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other digital payment methods at checkout.
How do I contact customer service?
You can reach us through our contact form or email us directly. We typically respond within 24-48 hours.